Anger is a universal experience. We all get angry from time to time. This course is not about teaching you to never become angry, or to hide your anger. You can learn to control what you do about it. The co-worker who can productively confront his teammate about his negative attitude increases his team’s chance of success as well as minimizes destructive conflicts. The customer service agent who can defuse the angry customer not only keeps her customers loyal but makes her own day less troublesome. This 8 hour workshop is designed to help give you and your organization that edge. (Course Outline) The cost of the course is $250.
Bullying is called the silent epidemic. Although half of workers have experienced or witnessed bullying, policies and laws dealing with it are far less prevalent. This is, in part, because bullying can be hard to identify and address. People wonder, what does bullying look like? How can we discourage it in our workplace? What can I do to protect my staff and co-workers? (Course Outline) The cost of the course is $250.
Today’s workforce is experiencing job burnout and stress in epidemic proportions. Workers at all levels feel stressed out, insecure, and misunderstood. Many people feel the demands of the workplace, combined with the demands of home, have become too much to handle. This one -day workshop explores the causes of such stress, and suggests general and specific stress management strategies that people can use every day. (Course Outline) The cost of the course is $250.